Privacy & Cookie Policy

Last updated: July 2025

1. Introduction

We take your privacy seriously. This Privacy & Cookie Policy explains how we collect, use, and protect your personal data, the legal basis for doing so, and your rights.

We are the “data controller” of the personal information you provide via this website.

If there is a separate Privacy Statement linked on our homepage, it takes precedence over this policy in the event of any conflict.

2. What Personal Data We Collect

We may collect the following personal data:

  • Contact details: Name, email, phone — for responding to your enquiries or providing services.

  • Transaction info: Details of purchases made on our site.

  • Communication history: Messages or correspondence with us.

  • Site usage data: IP address, browser type, referral pages, location data.

  • Survey responses: If you choose to participate.

3. Cookies & Tracking Technologies

What Are Cookies?
Cookies are small text files stored on your device that help us understand how visitors use our site and provide a better user experience.

What Cookies Do We Use?
We use the following types of cookies:

  • Essential cookies: Needed to operate the site and deliver services you’ve requested.

  • Performance/analytics cookies: Help us understand usage patterns (e.g. Google Analytics).

  • Preference cookies: Remember your choices (like cookie consent).

  • Marketing cookies: May deliver more relevant advertising, based on your interests.

  • Social media cookies: Enable sharing on platforms like Facebook or Instagram.

Cookie Consent
We display a cookie consent banner when you first visit. By continuing to use the site or clicking “Accept”, you consent to our use of cookies. You can manage or withdraw consent anytime via browser settings or through the cookie preferences link on our site.

Learn more: AllAboutCookies.org

4. How We Use Your Data

We use your data to:

  • Provide services and fulfil orders

  • Respond to enquiries and customer support requests

  • Send service-related updates

  • Offer relevant marketing (if you’ve opted in)

  • Improve our website and services

  • Meet legal obligations (e.g. fraud prevention)

5. Legal Grounds for Processing

We process your data based on:

  • Your consent (e.g. for marketing)

  • Contractual necessity (e.g. for fulfilling orders)

  • Legal obligations (e.g. compliance with laws)

  • Legitimate interests (e.g. website analytics, service improvement)

6. Sharing Your Data

We may share your data with trusted partners who help us deliver services (e.g. payment providers, IT support). We only share what’s necessary and ensure your data remains protected.

We may transfer data outside the EEA under approved data protection safeguards (such as Standard Contractual Clauses).

7. Data Retention

We keep your data only as long as necessary for the purposes outlined above or to comply with legal requirements. When no longer needed, it is securely deleted.

8. Your Rights

You have the right to:

  • Be informed about how we use your data

  • Access the data we hold about you

  • Request correction or deletion of your data

  • Restrict or object to processing

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

UK ICO Contact:

Post: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Phone: 0303 123 1113
Website: www.ico.org.uk

9. Third-Party Links

Our site may link to other websites. We’re not responsible for their privacy practices. Please review their policies when visiting.

10. Updates to This Policy

We may update this policy from time to time. Please check back periodically for the latest version.